Frequently Asked Questions

Everything you need to know about your Shira Jewelry experience

What materials are used in Shira Jewelry pieces?

We use high-quality materials including 14K Gold, 925 Sterling Silver, and premium gold plating. Each product description specifies the exact materials used to ensure transparency and quality.

How long does shipping take?

Standard shipping typically takes 3-7 business days. For custom or handmade pieces, please allow an additional 5 business days for production before your order is dispatched.

What is your return policy?

We offer a 14-day return policy for most items in their original, unworn condition. Please note that custom-made jewelry and earrings are non-returnable due to hygiene and personalization reasons.

Do you offer a warranty on your jewelry?

Yes, all Shira Jewelry items come with a 6-month warranty covering manufacturing defects. This does not cover accidental damage, loss, or natural wear and tear.

How should I care for my jewelry to keep it shining?

To maintain the brilliance of your pieces, avoid contact with perfumes, lotions, and water. Store your jewelry in a dry place, preferably in the original pouch provided.

Can I track my order?

Absolutely. Once your order is shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.